FAQ
Find answers about adding Netrcol to Fluxer, pricing, permissions, missing servers, command prefixes, data privacy and common configuration problems.
Quick answers to the most common questions. If you're stuck on something specific, the support server is the fastest way to reach us.
Getting started
How do I add Netrcol to my server?
Open the dashboard and connect your Fluxer account, then choose the server you want to manage. You need the Manage Server permission on a server for it to appear. See Getting Started for the full walkthrough.
Is Netrcol free?
Yes. Netrcol is free to use, and no payment information is ever collected.
Can I use Netrcol on multiple servers?
Absolutely. Every setting is per-server, so each server you manage has its own independent configuration.
Commands & prefix
How do I change the command prefix?
Run !prefix <new_prefix> (requires Manage Server), or change it from the dashboard. The default is !. Mentioning the bot always works too: @Netrcol help. Full rules are on the Prefix & Language page.
A command isn't responding — what's wrong?
Usually one of three things:
- You don't have the required permission for that command.
- The command is disabled in the Moderation settings.
- For role or moderation actions, it's a role hierarchy issue — see below.
Tip: Mention the bot with
@Netrcol prefixto confirm the current prefix — it may have been changed.
What languages does Netrcol support?
English (en), Türkçe (tr), and Deutsch (de). Change the server language with !language <code> or from the dashboard. See Prefix & Language.
Permissions & roles
Why can't Netrcol assign a role or ban a member?
This is almost always role hierarchy. Netrcol can only manage roles and members positioned below its own highest role. Drag the Netrcol role up in Server Settings → Roles, above any role it needs to assign.
Warning: Even with Administrator, Netrcol still cannot act on roles or members ranked above its own — this is a platform rule.
What permissions does Netrcol need?
It depends on the feature. The baseline for posting is View Channel, Send Messages, Embed Links, and Read Message History; moderation and role features need their matching permissions. The full breakdown is on Permissions & Roles.
Features
How do I set up logging, tickets, or levels?
Each system has its own guide with step-by-step setup:
Browse the full Features Guide for everything else.
Support & data
How do I get help?
Join our support server and open a ticket — a member of the team will help you out.
How is my data handled?
Netrcol stores only what each feature needs (server settings, levels, warnings, etc.) on our own servers, and never sells or shares it. See the Privacy Policy for the full details, including how to request a data export or deletion.